Privacy Policy for Marina Mocha
At Marina Mocha, located at 10 Bayfront Avenue, Unit 01-18, The Shoppes at Marina Bay Sands, Singapore, Singapore, 018956, your privacy is paramount. This Privacy Policy outlines how our online platform collects, uses, discloses, and protects your personal data when you interact with our services, including specialty coffee brewing, artisanal pastries, light café fare, handcrafted beverages, coffee bean retail, catering services, and event hosting.
1. Information We Collect
We collect various types of information to provide and improve our services. This includes:
- Personal Data Provided by You: This includes information you voluntarily provide when making reservations, signing up for newsletters, placing orders, making purchases, participating in surveys, or contacting us. This may include your name, contact details such as email address and phone number, and payment information (processed securely through third-party payment gateways).
- Usage Data: We automatically collect information on how our site is accessed and used. This may include your computer's Internet Protocol (IP) address, browser type, browser version, the pages of our service that you visit, the time and date of your visit, the time spent on those pages, unique device identifiers, and other diagnostic data.
- Cookies and Tracking Technologies: We use cookies and similar tracking technologies to track the activity on our service and hold certain information. Cookies are files with a small amount of data which may include an anonymous unique identifier. You can instruct your browser to refuse all cookies or to indicate when a cookie is being sent. However, if you do not accept cookies, you may not be able to use some portions of our service.
2. How We Use Your Information
Marina Mocha uses the collected data for various purposes:
- To provide and maintain our service, including processing your orders and reservations.
- To notify you about changes to our service.
- To allow you to participate in interactive features of our service when you choose to do so.
- To provide customer support.
- To gather analysis or valuable information so that we can improve our service.
- To monitor the usage of our service.
- To detect, prevent, and address technical issues.
- To send you marketing and promotional communications about our specialty coffee, pastries, and events, where you have consented to receive such communications.
3. Legal Basis for Processing Personal Data Under GDPR
If you are from the European Economic Area (EEA), Marina Mocha’s legal basis for collecting and using the personal information described in this Privacy Policy depends on the Personal Data we collect and the specific context in which we collect it:
- We need to perform a contract with you (e.g., fulfilling your order).
- You have given us permission to do so (e.g., subscribing to our newsletter).
- The processing is in our legitimate interests and it's not overridden by your rights (e.g., for service improvement).
- To comply with the law.
4. Disclosure of Your Information
We may share your personal information in the following situations:
- Service Providers: We may employ third-party companies and individuals to facilitate our service, provide the service on our behalf, perform service-related services, or assist us in analyzing how our service is used. These third parties have access to your Personal Data only to perform these tasks on our behalf and are obligated not to disclose or use it for any other purpose.
- Business Transfers: If Marina Mocha is involved in a merger, acquisition, or asset sale, your Personal Data may be transferred. We will provide notice before your Personal Data is transferred and becomes subject to a different Privacy Policy.
- For Legal Requirements: Marina Mocha may disclose your Personal Data in the good faith belief that such action is necessary to comply with a legal obligation, protect and defend the rights or property of Marina Mocha, prevent or investigate possible wrongdoing in connection with the service, protect the personal safety of users of the service or the public, or protect against legal liability.
5. Security of Data
The security of your data is important to us. While we strive to use commercially acceptable means to protect your Personal Data, no method of transmission over the Internet or method of electronic storage is 100% secure. We implement appropriate technical and organisational measures to ensure a level of security appropriate to the risk.
6. Your Data Protection Rights Under GDPR
If you are a resident of the European Economic Area (EEA), you have certain data protection rights. Marina Mocha aims to take reasonable steps to allow you to correct, amend, delete, or limit the use of your Personal Data. If you wish to be informed what Personal Data we hold about you and if you want it to be removed from our systems, please contact us.
In certain circumstances, you have the following data protection rights:
- The right to access, update, or to delete the information we have on you.
- The right of rectification. You have the right to have your information rectified if that information is inaccurate or incomplete.
- The right to object. You have the right to object to our processing of your Personal Data.
- The right of restriction. You have the right to request that we restrict the processing of your personal information.
- The right to data portability. You have the right to be provided with a copy of the information we have on you in a structured, machine-readable, and commonly used format.
- The right to withdraw consent. You also have the right to withdraw your consent at any time where Marina Mocha relied on your consent to process your personal information.
7. Links to Other Sites
Our service may contain links to other sites that are not operated by us. If you click on a third-party link, you will be directed to that third-party's site. We strongly advise you to review the Privacy Policy of every site you visit. We have no control over and assume no responsibility for the content, privacy policies, or practices of any third-party sites or services.
8. Children's Privacy
Our service is not intended for anyone under the age of 18 ("Children"). We do not knowingly collect personally identifiable information from anyone under the age of 18. If you are a parent or guardian and you are aware that your Children have provided us with Personal Data, please contact us. If we become aware that we have collected Personal Data from children without verification of parental consent, we take steps to remove that information from our servers.
9. Changes to This Privacy Policy
We may update our Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page. You are advised to review this Privacy Policy periodically for any changes. Changes to this Privacy Policy are effective when they are posted on this page.
10. Contact Us
If you have any questions about this Privacy Policy, please contact us:
Marina Mocha
10 Bayfront Avenue,
Unit 01-18, The Shoppes at Marina Bay Sands,
Singapore, Singapore, 018956